Refund and Cancellation Policy

1. How to cancel

To cancel, contact us as early as possible at carlaaniceto81@gmail.com or +351 965 445 213 (cost of a call to a Portuguese mobile network). The cancellation date is the date we receive your request.

2. Cancellation by the guest

• More than 14 days before arrival: we refund the 30% deposit in full and the 70% balance is not charged.
• 14 days or fewer before arrival, or no-show: the deposit is non-refundable and any balance charged is not refunded.

3. Exceptional circumstances

In serious, unforeseen situations — serious illness, bereavement, force majeure or official travel bans — we may, at our discretion and with evidence, offer a refund, a credit or a change of dates. Each case is assessed individually.

4. Cancellation by us

If for any reason we have to cancel your booking, we refund all amounts paid in full.

5. How we process refunds

Refunds are issued to the original payment method, through Stripe, normally within 14 days.

6. Contact

For any question about cancellations, contact carlaaniceto81@gmail.com.